How can we help with your question?

We are happy to assist! Check out our help center blogs for resolutions on Booking, Payment, Cancellation, Ticket Usage, Support FAQ's, Discount, Refund, and Reviews.

We understand that you maybe facing an issue with placing your order, please check and see if you processed your order with us first, then read the following below to adjust further.

You should have received a charge from Tiqets International (our ticketing provider), together with an email and an SMS confirmation stating your order number/reference ID. If you don't have a confirmation or a reference ID, please verify whether the recipient of your transaction is indeed with us.

Some further steps to take as well.

• Check with your bank to see prove of payment taken out this is very important to provide prove of withdrawal. Showing payment being processed by Tiqets International our ticketing provider.

Our customer service team response time is within 24 hours reach out if you should need us.

Check out our blogs for a full description of "how it works".

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Refund and cancellation policy may vary

Get a full refund if you select a refundable ticket during checkout and cancel until 23:59 the day before your visit.

Refund Policy explained further  - Check out our blogs for further details.

Cancellations may vary depending on the event.

Cancellation policy may vary based on merchant or provider of event.

Cancellation and refund can take effect from a customer selecting refundable upon checkout. (If applicable to select)

Cancellations can be up to 24 hours before an experience, non refundable or cancellation not possible. Please bear in mind this depends on the provider of the event, merchant or owner. (We do not own or operate any tours, experiences, attractions or activities).

Please refer to cancellation policy within each experience to see what options are available to each customer based on their chosen adventure.

Cancellations or rescheduling 

If an experience is deemed to be changeable an indication will be shown within the cancellation policy while booking an event (cancellation being possible or rescheduling). A full description of the cancellation policy can be reviewed via checkout while completing your booking to set your expectations before you complete the process. You may review all information via check-out on the policies of cancellation, refunding and rescheduling to ensure you have a complete understanding of the policies govern by your experience.

Rescheduling

Please note that rescheduling may not be possible for some experiences we advise to please read each policy, general information, locations, all that is listed for clarity on each experience provided to you for purchase. 

We further advise if any instruction or information is not clear please reach out to us for clarity and we will assist with further information on your query.

While we value your feedback, opinions, and the fact that you have chosen us, please bear in mind and with understanding that each policy is written to guide the business of vacaewithus.com and to serve you with all respect.

There are many ways to learn more about us and we are happy to share with you.

• Our about us page has detailed information on our company and what we do.
• Our help center blog has detailed information on our business process with details on booking, payments and more.

We sell event tickets for Museums, Art Exhibitions, Landmark Tours, long or short Tours, Observatory, and experiences that are popular attractions around the world. Check out our list of destinations and event products for more...

Do not sell or share my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

As we are working on bigger and better ways to increase access to accommodation for stays, please bear with us as we upgrade our service for you.