I did not receive my confirmation email/order number/reference ID number?

We understand that you maybe facing an issue with placing your order, please check and see if you processed your order with us first, then read the following below to adjust further.

You should have received a charge from Tiqets International (our ticketing provider), together with an email and an SMS confirmation stating your order number/reference ID. If you don't have a confirmation or a reference ID, please verify whether the recipient of your transaction is indeed with us.

Some further steps to take as well.

• Check with your bank to see prove of payment taken out this is very important to provide prove of withdrawal. Showing payment being processed by Tiqets International our ticketing provider.

Our customer service team response time is within 24 hours reach out if you should need us.