Refund and cancellation policy for accommodations
Refund and Cancellation Policy for accomodations
Relaxed
• Guests receive a full refund of the total booking value for cancellations made at least 24 hours before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 24 hours of local check-in date and time.
Reasonable
• Guests receive a full refund of the total booking value for cancellations made at least 5 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 5 days of local check-in date and time.
Reasonable 30
• Guests receive a full refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 30 days of local check-in date and time.
Reasonable 60
• Guests receive a full refund of the total booking value for cancellations made at least 60 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 60 days of local check-in date and time.
Moderate
• Guests receive a full refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email.
• Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 7 days of local check-in date and time.
• Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 7 days of local check-in date and time.
Super Firm
• Guests receive a 50% refund of the total booking value for cancellations made at least 14 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 14 days of local check-in date and time.
Super Firm 30
• Guests receive a 50% refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 30 days of local check-in date and time.
Super Firm 60
• Guests receive a 50% refund of the total booking value for cancellations made at least 60 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 60 days of local check-in date and time.
Commonly asked questions about trip cancellations
How do I cancel my booking?
If you’d like to cancel a booking, it’s easy. Connect to your account and follow the steps below:
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Go to Trips and select the upcoming trip you wish to cancel
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Scroll down to the bottom of the page and find the cancellation policy section
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Click Cancel my booking
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Check the details and confirm your cancellation
How long does it take to get a refund?
If you are due to be processed a refund according to your cancellation policy, it should be with you within the next 5 to 7 days and is dependent on your bank’s processing times.
Can I change the dates of an existing booking?
Depending on the home availability, you might be able to change your booking dates. If you’d like to change your booking dates please reach out to info@vacaewithus.com. Please note that if your desired dates are not available, or the host is unable to accommodate a date change, your original booking dates will remain.
The above policies are for Plum Guide accommodations. They promise to provide.
No time for average stays – We reject thousands of homes worldwide, so you don't have to.
Hosts we know – With track records of high-quality hosting.
Rated ‘Excellent’ on Trustpilot – Exceptional service before, during and after your stay.
Peace of mind.
Cancellation policy
In the rare event your host cancels, we will do all we can to find you a new Plum home, between 20% and 50% more expensive depending on the timing of cancellation.
The above policies are for Plum Guide. There is no time for average stays.
If you should have further questions, please contact us at info@vacaewithus.com