Redirected Reason
Redirect Reason
Each booking has a process search/checking availability/making final payment and receiving confirmation of orders.
Customers are redirected to make final booking arrangements from merchant, please read carefully for further clarity of said mentions on redirect reason.
vacaewithus.com "we", "us" or "our" are partners of Viator otherwise known as a company of Tripadvisor and GetYourGuide both companies have agreed upon us using their inventory they are "Merchants" of products offered by us (not owners of Tours, Activities, and Experiences/Things To Do). To best satisfy customers with their booking needs at this moment all final booking arrangements primarily transactional actions (making a payment for a booking) are made through the website of Viator and GetYourGuide.
You are redirected to their website to make final booking arrangements i.e. (making your payment). Please let us know if you should need further information on this process we would be delighted to help!
Contact us at info@vacaewithus.com
Frequently Asked Questions
How does this work?
Enjoy discounts when we help you book!
When booking on our website please ask for our discount code for extra advances and special rates to your stay.
About our discount code:
1) It has to be added upon the time of book
2) The code cannot be added after or discount added after only upon booking.
Why use our code this helps to decrease the rate of your booking and spread awareness of the recommendation of how you found out about the stay/accommodation.
Ask about (Our Discount Code) for a reduced vacation home cost.
For expert help, please reach out to info@vacaewithus.com with the below information:
| Email address: | Location: |
| Telephone Number: | Number of Guest: |
| Check-In Date: | Check-Out Date: |
| Budget Per Night: | Booking Timeline: |
| Required Amenities: | Additional details: |
Expert-vetted homes, In-house care, Total Reassurance, and peace of mind.
Please select each attached on our home page to view and make your selections. Don't forget we are always here to help!
What is the refund, cancellation and modify policy for a tour?
Refund and cancellation policy may vary
Cancellations may vary depending on the experience, tour, attraction or activities.
Cancellation policy may vary based on merchant or provider of experience, tour attraction or activities.
Cancellation and refund can take effect from a customer selection refundable upon checkout. (If applicable to select)
Cancellations can be up to 24 hours before an experience, non refundable or cancellation not possible. Please bear in mind this depends on the Provider of the tour, merchant or Owner. (We do not own or operate any tours, experiences, attractions or activities).
Please refer to cancellation policy within each experience to see what options are available to each customer based on their chosen adventure.
Cancellations or rescheduling
If an experience is deemed to be changeable an indication will be shown within the cancellation policy while booking a ticket or pass (cancellation being possible or rescheduling). A full description of the cancellation policy can be reviewed via checkout while completing your booking to set your expectations before you complete the process. You may review all information via check-out on the policies of cancellation, refunding and rescheduling to ensure you have a complete understanding of the policies govern by your experience.
Rescheduling
Please note that rescheduling may not be possible for some experiences we advise to please read each policy, general information, locations, all that is listed for clarity on each experience provided to you for purchase.
We further advise if any instruction or information is not clear please reach out to us for clarity and we will assist with further information on your query.
While we value your feedback, opinions, and the fact that you have chosen us, please bear in mind and with understanding that each policy are written to guide the business of vacaewithus.com and to serve you with all respect.
What is the refund and cancellation policy for accommodations?
Refund and Cancellation Policy for accomodations
Relaxed
• Guests receive a full refund of the total booking value for cancellations made at least 24 hours before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 24 hours of local check-in date and time.
Reasonable
• Guests receive a full refund of the total booking value for cancellations made at least 5 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 5 days of local check-in date and time.
Reasonable 30
• Guests receive a full refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 30 days of local check-in date and time.
Reasonable 60
• Guests receive a full refund of the total booking value for cancellations made at least 60 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 60 days of local check-in date and time.
Moderate
• Guests receive a full refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email.
• Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 7 days of local check-in date and time.
• Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 7 days of local check-in date and time.
Super Firm
• Guests receive a 50% refund of the total booking value for cancellations made at least 14 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 14 days of local check-in date and time.
Super Firm 30
• Guests receive a 50% refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 30 days of local check-in date and time.
Super Firm 60
• Guests receive a 50% refund of the total booking value for cancellations made at least 60 days before the local check-in date and time which is specified in the booking confirmation email.
• No refund for cancellation requested within 60 days of local check-in date and time.
Commonly asked questions about trip cancellations
How do I cancel my booking?
If you’d like to cancel a booking, it’s easy. Connect to your account and follow the steps below:
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Go to Trips and select the upcoming trip you wish to cancel
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Scroll down to the bottom of the page and find the cancellation policy section
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Click Cancel my booking
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Check the details and confirm your cancellation
How long does it take to get a refund?
If you are due to be processed a refund according to your cancellation policy, it should be with you within the next 5 to 7 days and is dependent on your bank’s processing times.
Can I change the dates of an existing booking?
Depending on the home availability, you might be able to change your booking dates. If you’d like to change your booking dates please reach out to info@vacaewithus.com. Please note that if your desired dates are not available, or the host is unable to accommodate a date change, your original booking dates will remain.
The above policies are for Plum Guide accommodations. They promise to provide.
No time for average stays – We reject thousands of homes worldwide, so you don't have to.
Hosts we know – With track records of high-quality hosting.
Rated ‘Excellent’ on Trustpilot – Exceptional service before, during and after your stay.
Peace of mind.
Cancellation policy
In the rare event your host cancels, we will do all we can to find you a new Plum home, between 20% and 50% more expensive depending on the timing of cancellation.
The above policies are for Plum Guide. There is no time for average stays.
If you should have further questions, please contact us at info@vacaewithus.com
Why am I redirected?
Redirect Reason
Each booking has a process search/checking availability/making final payment and receiving confirmation of orders.
Customers are redirected to make final booking arrangements from merchant, please read carefully for further clarity of said mentions on redirect reason.
vacaewithus.com "we", "us" or "our" are partners of Viator otherwise known as a company of Tripadvisor and GetYourGuide both companies have agreed upon us using their inventory they are "Merchants" of products offered by us (not owners of Tours, Activities, and Experiences/Things To Do). To best satisfy customers with their booking needs at this moment all final booking arrangements primarily transactional actions (making a payment for a booking) are made through the website of Viator and GetYourGuide.
You are redirected to their website to make final booking arrangements i.e. (making your payment). Please let us know if you should need further information on this process we would be delighted to help!
Contact us at info@vacaewithus.com
Need to talk to us?
We'd be happy to answer our response time is within 24 hours. Speak soon!